Refund Policy
At Mahavir Jewellery, customer satisfaction is our priority.
Refunds are processed under the following conditions:
- Refund applicable only on unused & unworn jewellery.
- Product must be returned within 7 days of purchase.
- Original bill & hallmark certificate must be provided.
- Refunds will be processed to original payment method.
- Custom-made jewellery is not eligible for refund.
Exchange & Buyback Policy
Gold Jewellery Exchange:
- 100% value on gold weight as per day’s gold rate.
- Making charges not included during exchange.
Diamond Jewellery Exchange:
- Diamond value assessed by our certified experts.
- Up to 80% of invoice value depending on condition.
Buyback:
- Valid Government ID required.
- Buyback not applicable for customised designs.
Shipping Policy
We provide secured & insured shipping across India.
- Dispatch within 2–5 working days.
- All shipments fully insured until delivered.
- Cash on Delivery not available for gold items.
- Tracking details shared via SMS & WhatsApp.
Privacy Policy
Your privacy is extremely important to us.
- We do not share customer data with any third party.
- All customer records including purchase details are securely encrypted.
- We only store essential information for billing & delivery.
- WhatsApp updates are sent only after customer consent.